Data Deletion

Effective: 8 May 2026 · Last updated: 8 May 2026

You can permanently delete your Tailspot data at any time. This page lists the three paths depending on whether you are a Free user, a Pro subscriber, or you no longer have access to the app (e.g. lost your phone).

1. Free user — uninstall

If you have never started a Pro subscription, all your Tailspot data lives only on your phone. To delete it:

1. Long-press the Tailspot app icon and tap Uninstall.
2. Confirm. Android will remove the app and its private storage, including the local database and any photos you attached.

That's it. We never had a copy.

2. Pro subscriber — in-app deletion

Pro subscribers have encrypted backup rows on our server. To delete both local and cloud data:

1. Open Tailspot, tap the More tab.
2. Scroll to Privacy & data.
3. Tap Delete my data. Confirm the irreversible delete. The app will:
   • send a delete-all request to the server, which tombstones every cloud-stored row for your purchase token (the ciphertext is hard-deleted within 24 hours);
   • clear the local database and photo cache;
   • sign you out of any pending sync state.
4. Optionally, cancel your Pro subscription in Google Play → Subscriptions → Tailspot. (Deleting data does NOT cancel the subscription — Google Play handles billing separately.)
5. Uninstall the app.

3. Pro subscriber — email deletion request

If you can't open the app (lost phone, account locked out, etc.), email us at fenixjzdev@gmail.com with:

• The Google Play order ID from the receipt email Google sent you when you subscribed (looks like GPA.XXXX-XXXX-XXXX-XXXXX).
• The email address attached to the Google account that bought the subscription, so we can confirm the request is from you.

We will action the delete within 14 days and email confirmation. After deletion, an empty audit row remains for 24 months noting that a deletion happened (required for billing-dispute records), but no pet data persists.

4. What survives deletion

The following minimal records persist after a delete request, and why:

• The subscription audit log (tailspot_pro_events) — purchase, renewal, cancel, delete events, kept 24 months for billing dispute resolution. Contains your purchase token, event types, and timestamps. It does NOT contain pet data.
• Tombstone rows for 90 days — required so that a phone you forgot to delete from learns about the deletion on its next sync attempt. After 90 days the tombstones themselves are hard-deleted.

5. Questions

Anything unclear about deletion: fenixjzdev@gmail.com. We aim to reply within 3 working days.